English for Cabin Crew
The English for Cabin Crew course is designed for learners at B1–B2 level who need to improve their English to work as flight attendants. It suits those currently working in aviation or planning to enter the industry, especially in cabin crew roles.
Key Features
- Departure & Arrival: (Meeting colleagues, Pre-flight announcements, Seating passengers, Ensuring cabin safety, Delays and changes, Arrival and disembarkation, Cabin crew log, Post-flight debrief)
- Managing passenger needs: (First impressions, Making passengers comfortable, Special-needs passengers, Catering service, Small talk, In-flight sales, Politely refusing requests, Vulnerable passengers, Unaccompanied minors, Minor complaints/difficulties, Disruptive passengers)
- Emergency situations: (Accidents and injuries, Medical issues, Serious emergencies, Emergency landing)
- Announcements: (Safety announcements, In-flight announcements, Final announcements)
- Reporting: (Incident reports: baggage stowage, full flights, Air rage, Medical incidents, Safety issues)
About English for Cabin Crew
This ESP (English for Specific Purposes) course is specifically designed for B1–B2 learners who need to develop the English required to perform effectively as cabin crew. Each lesson builds confidence to communicate in typical flight situations with passengers and aviation colleagues.
The course emphasizes functional skills and extends aviation-specific vocabulary. Learners improve speaking through regular practice activities that develop comprehension and ease of communication with international English speakers.
Learners are also exposed to a range of English accents (both native and non-native), helping them interact confidently with colleagues from around the world. Record-and-playback exercises provide opportunities to practice appropriate language and responses across common in-flight scenarios.
