English for Hospitality
The English for Hospitality course is designed for learners at A2–B1 level who need to improve their English to work in the hotel or tourism industry. It suits front-desk staff in hotels or those completing vocational training, and is also appropriate for people working in related tourism fields.
Core content:
- Check-in & Check-out: (procedures, services, directions)
- Telephone Calls – Reception: (booking, requesting information, explaining facilities)
- Managing Guest Needs: (handling complaints and special requests)
- Working Life: (duties and responsibilities, processes and systems)
About English for Hospitality
English for Hospitality is a highly practical ESP (English for Specific Purposes) course designed to prepare learners for roles in hotels and tourism, helping them communicate confidently in typical situations with guests, visitors, and clients.
The course works both for on-the-job training and pre-service study, covering the day-to-day situations staff encounter. It places a strong emphasis on practical, appropriate language that can be used immediately in face-to-face and telephone interactions.
Focus on functional skills
The course places particular emphasis on developing functional skills and expanding hospitality-specific vocabulary. Learners also improve speaking through regular practice activities that build comprehension and clear communication with international English speakers.
Learners are exposed to a range of English accents (both native and non-native), helping them interact confidently with travelers from around the world. Record-and-playback tasks provide practice with appropriate language and accurate responses for typical hotel-work situations.
Key features:
- Typical scenarios staff encounter in hotel environments.
- Language checked and validated by hospitality experts.
- A syllabus built around common communicative situations in hotels and travel offices.
- Practice in speaking, listening, and pronunciation.
- Rich audio materials featuring travelers and clients with varied accents.
- Record-and-playback exercises to rehearse communication in typical hotel workplace situations.
- Vocabulary-building tasks to expand and master common phrases and industry-specific terms related to hospitality services and travel information.
